Policies

Welcome to EXCALIBUR Executive Black Car Service, where luxury meets excellence in transportation.

General

In order to provide you with our true black car service, we request you book your reservations a minimum of 12 hours in advance. Under normal circumstances, reservations can be made with as little as one hour’s notice and are subject to availability. Requests for online reservations must be made at least 8 hours in advance. For reservations less than 8 hours in advance, you can call +1 (405) 855-8670, 24 hours a day to make, change, or cancel reservations.

EXCALIBUR Executive Black Car Service shall not be liable for delays or services not rendered due to circumstances beyond its control including but not limited to severe weather, road conditions, and vehicle breakdowns. All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made. Specialty vehicle requests are subject to availability at the time of booking. The information presented on the EXCALIBUR Executive Black Car Service website is intended for residents of the United States.

EXCALIBUR Executive Black Car Service strongly suggests the use of seat belts while the vehicle is in motion in compliance with State of Oklahoma law. EXCALIBUR Executive Black Car Service reserves the right to modify these terms and conditions. The terms and conditions in effect at the time of booking will apply to your reservation.

No Cancellation Policy

At Excalibur Executive Black Car Service, we strive to provide exceptional service to our clients. To ensure the sustainability of our operations, we have a strict no cancellation policy. Once a booking is confirmed, cancellations will not be accepted due to the significant impact on our revenue.

However, we understand that plans can change. If you need to adjust your schedule, you may postpone your booking, and the amount paid will be credited towards your future service with us. We appreciate your understanding.

No Show Policy

Full rate plus 20% gratuity will be charged if the passenger fails to be at the designated pickup location. We do not guarantee vehicle availability or pricing for any reservation changes but we will work with you to provide the best solution. If you cannot locate your car, please do not leave your location without contacting us by phone at 405-513-0411.

Payment Policy

Trips are billed to the customer’s credit card or corporate account numbers. EXCALIBUR Executive Black Car Service accepts the following credit cards:

American Express
Visa
MasterCard
Discover Card

The usual and customary gratuity is 20% which is calculated on the base fare, extra stops, waiting time, and any holiday charges. Gratuity is based on service; if you feel that your driver has performed better or worse than average, it is your option to change the gratuity accordingly. You can also pay cash, or check. All reservations are subject to guaranteed payment.

Early-Late Hours and Holiday Policy

A premium rate of $25.00 applies to the following holidays:

4th of July
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day

Waiting Time Policy

There is a 10-minute grace period from your scheduled pick-up time. After the grace period has elapsed, there is a charge of $10.00 for every 15 minutes.

Additional Stops Policy

For each extra stop, a fee of $10 will apply. This means that if you need to pick up somebody else that you travel with, on your way to the airport a $10 fee will be added to your rate.

Terms and Conditions

Our EXCALIBUR Executive Black Car Service comes with full acknowledgment and agreement of the following terms and conditions:

The client and renter are responsible for his/her guests, and for any damage to the interior and equipment of the vehicle.
This includes but is not limited to: gum, wine, and alcohol spillage, vomiting, breakage of champagne, wine and drink glasses, breakage of decanters, breakage of lights, LCD screens, DVD player, radio, and CD player.
Repair and replacement of items shall have a minimum charge of at least ($100.00) one hundred dollars.
Vomiting fee is $200.

All passengers agree to behave in an orderly and well-behaved manner. EXCALIBUR Executive Black Car Service reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. In the event of such early termination, no portion of the rental fees shall be refunded.

Zero Tolerance Compliance Policy

EXCALIBUR Executive Black Car Service will strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person, not of legal drinking age. Also, no possession, sale, or consumption of any type of narcotics or illegal drugs is permitted. All U.S. law enforcement agencies have absolute power to stop any motor vehicle for administrative searches. If contraband is aboard, even in negligible quantities, they can seize and forfeit this vehicle to a local government agency. All law enforcement agencies are aggressively enforcing this policy. Therefore no person will bring illegal substances aboard vehicles that are owned or operated by EXCALIBUR Executive Black Car Service. Person(s) under the age of 21 is/are prohibited from consuming any type of alcoholic beverage.

No Smoking Policy

All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicle(s).

Lost and Found Policy

Please make sure you take all of your personal belongings when you exit the vehicle as we assume no responsibility for missing items. EXCALIBUR Executive Black Car Service, or its drivers, is not responsible for lost or stolen items but will make all possible attempts to retrieve items and return them to the lawful owners.

Pickup Time Disclaimer

Selecting a pickup time later than what is recommended could result in missing a flight or appointment. EXCALIBUR Executive Black Car Service cannot be held responsible, and the reservation will be marked as Time Requested by Customer.

Acceptance of Terms and Conditions

Client has read the terms and conditions stated above and agrees to all stated terms and conditions.

Privacy Policy

EXCALIBUR Executive Black Car respects your privacy and your name and personal information will not be given to anyone without your consent. The information you supply is used to improve service and customize offers for you. Your name and address will only be used by EXCALIBUR Executive Black Car Service or its assignees for the purpose of rendering service or to collect payments for services rendered. Your e-mail address is used for sending confirmations, information, and service enhancements.